Refund & Returns Policy

Effective Date: January 8, 2025

Thank you for shopping at Beautycarves.com, operated by STN Enterprises LLC. We are committed to ensuring your satisfaction with your purchase. Please read this Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for product returns and refunds.

1. Products Covered

This policy applies to all physical products purchased through our Website. Digital products, if applicable, may have separate return and refund terms outlined on their respective product pages.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  1. Timeframe: Returns must be initiated within 30 days of the delivery date.
  2. Product Condition:
    • The product must be unused, unworn, and in its original packaging.
    • All accessories, manuals, and tags (if applicable) must be included.
  3. Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required.

Non-Returnable Items: The following products are not eligible for return:

  • Products that have been used or damaged after delivery.
  • Items marked as “final sale” or “non-refundable.”
  • Gift cards.

3. Initiating a Return

To start the return process, please follow these steps:

  1. Contact Us:
    • Email our customer support team at [email protected].
    • Include your order number, a description of the issue, and, if possible, photos of the product.
  2. Return Authorization:
    • Once your return request is reviewed, we will provide you with a Return Authorization (RA) number and detailed instructions.
  3. Packaging:
    • Securely package the product in its original packaging to avoid damage during shipping.
  4. Shipping the Return:
    • Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect product).
    • We recommend using a trackable shipping method to ensure safe delivery.

4. Refund Process

a. Refund Eligibility

Once we receive your returned product, our team will inspect it to ensure it meets the return conditions. If approved, a refund will be processed.

b. Refund Timeframes

Refunds will be issued to your original payment method within 7-10 business days after approval. The time it takes for the refund to reflect in your account depends on your payment provider.

c. Non-Refundable Costs

Shipping fees, if applicable, are non-refundable unless the return is due to our error.

d. Partial Refunds

In certain cases, partial refunds may be issued for items that are:

  • Returned after 30 days but within 45 days (subject to approval).
  • Missing original packaging or accessories.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired product.

6. Defective or Damaged Products

If your product arrives damaged or defective:

  1. Contact us at [email protected] within 7 days of delivery.
  2. Provide a description and photos of the damage or defect.
  3. We will arrange for a replacement or issue a full refund, including shipping costs.

7. Customer Support

If you have any questions about this policy or need assistance with a return or refund, please contact us:

Email: [email protected]
Address: 2022 N Nevada Street, 1047, Chandler, AZ 85225, USA

Our team is here to assist you Monday through Friday, 9:00 AM to 5:00 PM (MST).

8. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated Effective Date. Your continued use of our Website constitutes your acceptance of the revised policy.

Thank you for choosing Beautycarves.com! We appreciate your business and are dedicated to providing you with high-quality products and exceptional service.